As one of our Peer Mentor volunteers you will provide confidential emotional support and practical assistance to Disabled people. Helping individuals to access appropriate community‑based support, remove barriers to participation where possible, and support attendance at activities.

Key responsibilities

Peer Mentor volunteers support people referred (or self‑referred) to Time to Talk, focusing on helping them access existing wellbeing services in the community.

Typical tasks include:

• Providing one‑to‑one support within the boundaries of the service
• Helping individuals identify their needs and choose suitable options
• Supporting people to overcome emotional and practical barriers
• Identifying relevant wellbeing services, the person wants to access
• Managing expectations in line with the Time to Talk service offer
• Communicating appropriately and respectfully with each individual
• Attending training, supervision, and volunteer meetings
• Reporting concerns to the line manager, including safeguarding or wellbeing issues

Telephone support duties

• Keep clear, accurate and timely case notes
• Record all interactions on Disability Together’s CRM system (training provided)
• Liaise with the Time to Talk Manager and Peer Support Mentor Coordinator regarding referrals and ongoing support