Hearing loss / deaf/Deaf

Whether you are Deaf, deaf or hard of hearing, there is support available to help you access information, services and live life fully.

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Information and advice

Hearing loss can affect people of all ages and in many different ways. Some people are born Deaf, while others develop hearing loss gradually or suddenly later in life. There is a wide range of experiences and identities within the Deaf and deaf community – from British Sign Language (BSL) users to people who rely on lipreading or hearing aids.

Understanding your hearing needs and knowing what support is available can help you stay connected, independent and informed. This page outlines different types of hearing loss, common barriers and what help is available to support communication and inclusion.

Quick facts

Types of hearing loss

Hearing loss can range from mild to profound and may affect one or both ears.

Communication support

There are many ways to support communication.

Being Deaf and using BSL

Many Deaf people use BSL as their first language and are part of a cultural and linguistic community.

Support and reasonable adjustments

You have the right to access services in ways that work for you.

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Do you require help right now?

We are not a crisis service.
If you feel you might harm yourself or are in immediate danger, call 999.

  • Call Samaritans 116 123 – free, 24 hours a day 
  • Text SHOUT to 85258 for confidential support
  • Dial NHS 111, then choose Option 2 for mental health help

Resources and further reading

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Action on Hearing Loss

Information and support for people who are deaf, have hearing loss or tinnitus.

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What is it like to be Deaf?

This video explores the experiences of Deaf people and how they navigate the world using British Sign Language.

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Communication support for Deaf people

Information on your rights to communication support.

Related support

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Time to talk

Need someone to listen right now? Our peer-support line offers friendly, trained listeners by phone or video.

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Professional counselling

Person-centred counselling for Disabled and Deaf people, delivered online or in fully accessible rooms in Exeter.

Frequently asked questions

What is the difference between Deaf and deaf?

‘Deaf’ with a capital D usually refers to people who use BSL and identify as part of the Deaf community. ‘deaf’ refers more generally to people with hearing loss.

If you and your counsellor feel extra support would help, we’ll discuss options such as a second block or referral to another service.

Yes. British Sign Language is a legally recognised language in the UK.

Technology includes hearing aids, cochlear implants, vibrating alerts and smartphone apps that convert speech to text.