Durlston Country Park, a coastal nature reserve and heritage attraction in Dorset, wanted to make their site truly inclusive for visitors with a wide range of access needs. As part of a wider commitment to accessibility, they worked with us to implement a full suite of inclusive materials and staff training.
We started by co-producing an Easy Read guide, designed for people with learning disabilities and low literacy levels. The guide uses clear text, supporting images and simple formatting to help visitors understand what’s available on site and how to enjoy it safely.
To support autistic visitors, we created an online Visual Guide. This walk-through style resource helps reduce anxiety by explaining what to expect – from the car park to the visitor centre to the coastal paths – using photos and short captions.
For Deaf visitors, we developed a BSL video tour, delivered by a Deaf presenter. This can be viewed on site using a tablet or accessed online in advance, offering flexible and equal access to interpretation.
We also produced a Large Print guide, using a specially designed format suitable for people with visual impairments, dyslexia, or who use English as a second language.
To embed accessibility in day-to-day operations, we delivered Disability Awareness training for Durlston staff and volunteers. This helped the team build confidence in how to welcome visitors, communicate effectively, and identify potential barriers.
With these practical tools in place, Durlston became the first site in Dorset to introduce the full suite of accessibility products. Visitors can now explore more independently, and staff are better equipped to provide a warm and inclusive experience.
